Patient guide: common questions about telemedicine

If you're having chest pain, difficulty breathing, severe bleeding, or loss of consciousness, go to the emergency room. For everything else — fever, cough, sinus infection, rash, minor aches, or if you're just not sure — message us first. Most of the time, you can solve it from home.

$69 flat per visit — the same price nights, weekends, and holidays. No insurance approvals, no hidden co-pays, no deductibles. If you use us often, there's also a monthly membership; see the pricing page.

We're a cash-pay service, so insurance doesn't apply. Our prices are often cheaper than a typical co-pay anyway, and you don't wait weeks for an appointment.

Log into your patient portal, request a refill, and describe what you need. We'll review it and send it to your pharmacy, usually within a few hours.

Yes, for most cases. We can assess your pain, review MRIs or X-rays, recommend physical therapy, discuss medication, and tell you honestly if you need in-person care.

If your doctor recommended surgery or you want a second opinion, send us your images through the portal and we'll walk you through what they show.

Yes, for straightforward cases. We can assess symptoms, decide if antibiotics are needed, and tell you if they need to be seen in person.

That's our bread and butter. If you're on a stable dose and just need refills or adjustments, telemedicine is perfect. We can order labs if needed.

Both. Video works well for complex issues; messaging is great for quick questions and refill requests.

9am to 9:30pm, seven days a week — including weekends and holidays, when most offices are closed. Book any time; requests that come in after hours are confirmed first thing the next morning.

Most messages get answered same day. Video visits can usually be scheduled within 24 hours.